YOUR MOST COMMON QUESTIONS ANSWERED

European FAQ'S

Where is the Hotel?
B&B - Hotel Larcherhof. The Hotel Larcherhof lies in Hollenzen (just outside the entrance to Mayrhofen, Zillertal). Hollenzen 88 - 6290 Mayrhofen, Austria Tel: +43 5285 62788. Bus line D will bring you to the hotel. You will most likely have to request the bus to stop. The stop is called 'Larcherhof'. Taxi's outside the train station are also available, costing around €10 for the trip.

What's available for Breakfast?
The hotel serves a small selection of cereals, coffee and fruit teas. In addition there are white bread rolls and sliced brown bread with a selection of cheeses and meats. The occasional boiled egg is also available if the chickens are laying. If you'd like special milks, english teas and cereals, please bring them with you or buy at a local supermarket.

What time is breakfast?
Typically breakfast is 7.30am daily.

When does the course start and finish?
We meet on Saturday night at 8.30pm in the hotel bar area. The riding starts on Sunday morning. We finish riding on Friday afternoon. Hotel check in is after 4pm on the Saturday and checkout is 10am the following Saturday.

When can I buy my lift pass?
If possible we aim to charge the lift passes online the night before. If you have a 'Keycard' this can be charged online. If not we sort passes on Sunday morning. You should take a photo of your lift pass in case you loose it during the course. That way a replacement can be sourced from any lift station for a small charge.

What time do we go riding? 
We usually leave the hotel for riding between 8.15am-8.30am every day. 

What can I eat on the mountain?
There are over 80 mountain restaurants located in the 9 local resorts that serve a broad range of food. We usually stop around 11am and between 2-3pm for snacks/lunch each day unless we're splitboarding/snow shoeing. In that case you'll want some snacks for the day. The easiest way to pay for food on the mountain is with cash.

How to I get any media from the week?
Please bring a memory stick or hard disk with a decent amount of capacity (100GB minimum) to download all footage collected over the week, or iphone for airdrop. 

What is the length of a typical day?
We typically leave for the resort between 8.00am - 8.30am. The riding day does vary depending on the level of fitness and conditions. Usually the day is complete between 3.00pm and 4.00pm.

Are there any vegan or gluten free food options?
The range of vegetarian, vegan and gluten free options is limited within the resort. Typical meals are meat and potato based. Some restaurants do provide some products, but please brush up on your basic German to allow some discussion of allergies or food preferences. Some menus do offer GF options, but not all.

Where can I buy extra food and snacks?
There are numerous small supermarkets in the main town. The hotel is around 30 minutes walk from the nearest one, or a short free bus or taxi ride. We also arrange certain stop overs during the week if we're driving to resorts, or you can exit into town via the Penkenbahn lift if we're riding in Mayrhofen.

What are the room arrangements?
If the hotel isn't busy, then we do get our own rooms, but if its a busy then be prepared to share a room with another camper. Please bring ear plugs if you're a light sleeper and do not want to be disturbed by your room mate.

What are dinner arrangements?
We explore a number of great local restaurants. We aim to leave for evening meal between 6.20pm every day. We aim to meet in the hotel bar and leave at that time. Taxi's may be required depending on group size. The cost of those taxi's is shared amongst those taking the taxi. It is typically between €3-€5 per person, per trip. You should have cash for the taxi. It's can be easier to pay for your meal in cash. 

What resorts do we go to?
We explore a lot of the 9 local resorts which are included within your lift pass as we chase the best snow conditions.  

Should I hire a car?
If it works out price wise, then we highly recommend you hire one. It will provide more options for chasing better snow in quieter resorts.

I need to relax, whats on offer?
There is a local pool (Erlebnisbad Mayrhofen) with spa facilities in the centre of town and a really good on in Fugen, which is down the valley. 

Am I at the right level?
We recommend that all riders review our comprehensive set of skill requirements to help them make a more informed decision as to whether to attend.

How do I get into town?
It takes around 20 minutes to walk into the centre of town from the hotel. There is a bus service from outside the hotel (Line D) that can take you into town. They finish around 4.30pm. Other than that you can order a taxi via Taxi Kroell +43 5285 622600. If you plan to be out of the hotel after 10pm, please take your room key.

Do you cater for kids?
Sadly our Austrian winter camps are not for under 18's.

Should I bring avalanche equipment?
Yes if you have it. Avalanche equipment is compulsory for our Austrian winter camps as well as our splitboard courses. You should also bring a suitable backpack (25L minimum) that can carry that equipment, plus your snowboard for suitable hikes.

I need to service my board?
There are various local shops that will service your board including The Green Room - Scheulingstraße 371, 6290 Mayrhofen, Austria. There is also some limited tuning equipment available at the hotel.

How easy are transfers?
Very easy. Check out our travel guide for more information. You can take the train or book private travel. Train/bus tickets can be ordered online and downloaded as a pdf.

I have an minor injury that needs checking out
There is a private medical facility in the north of Mayrhofen. You will need to pay first and claim back on your insurance. Sportclinic Zillertal - Stillupklamm 830, 6290 Mayrhofen, Austria. There is also a pharmacy in the centre of town Steinbock Apotheke - Hauptstraße 444, 6290 Mayrhofen, Austria.

If the injury is more serious the Sports Clinic can arrange transfer to a larger hospital.

What insurance do I need?
You require insurance that will cover off piste outside of piste boundaries and freestyle if that is an element of the course. It is essential that you have your own insurance to cover you on your course. This needs to cover the risk of cancellation and/or curtailment and/or change of venue as well as medical and repatriation and third party liability insurance. It is your responsibility to obtain and check that your insurance is in place before you attend any course.

What are the lunch options
There are various supermarkets in town. We recommended for following for some pre-prepared lunches.

Le take Away - 83 Avenue de la Muzelle, 38860 Mont-de-Lans, France
Classic quick and easy burger option

Fast Food Pizza - 21 Rue des Vikings, Vénosc, Auvergne-Rhône-Alpes, France
Good quality and reasonably priced pizza

Le fournil des 2 alpes - 64 Avenue de la Muzelle, 38860 Mont-de-Lans, France
Great bakery with coffee, sandwiches and pastries 

What are dinner arrangements?
We explore a number of great local restaurants. They range from simple fast food options to regional foods from highly recommended local restaurants. We typically arrange to meet for 6.30pm as a pre-planned restaurant. 

Are there any vegan or gluten free food options?
There is a small range of vegetarian, vegan and gluten free options from local supermarkets and local restaurants. 

When does the course start and finish?
We meet on Saturday night at 8.30pm. The riding starts on Sunday morning. We finish riding on Friday afternoon.

How to I get any media from the week?
Please bring a memory stick or hard disk with a decent amount of capacity (64GB minimum) to download all footage collected over the week.

What is the length of a typical day?
We typically leave for the resort around 8am.  The riding day does vary depending on the level of fitness and conditions. Usually the day is complete between 1.00pm 2.00pm.

Where can I buy extra food and snacks?
There are numerous small supermarkets in the main town with the closest one being around 2 minutes walk away.  

Where can I buy or hire equipment?
Billabong Store - 88 Avenue de la Muzelle, 38860 Mont-de-Lans, France
http://www.billabong-les2alpes.com/home +33 (0) 476 113 245
Main store for a decent selection of equipment. 

The DC Store - 94 Avenue de la Muzelle, 38860 Mont-de-Lans, France
http://www.superwhitestore.com/ +33 476 806 863
Technical and leisure clothing.

Should I hire a car?
If it works out price wise, then it can make your transfer a bit easier. There's no other resorts to visit, so the car would most likely not be used once in the resort. 

Am I at the right level?
We recommend that all riders review our comprehensive set of skill requirements to help them make a more informed decision as to whether to attend.

Do you cater for kids?
We can cater for under 16's, but they will need to be accompanied by an adult in resort for the entire week. 

When do afternoon activities take place?
Afternoon activities typically take place at 3.30pm.

How easy are transfers?
Very easy. Check out our travel guide for more information.

I have an minor injury that needs checking out
There is a private medical facility in the centre of town. You will need to pay first and claim back on your insurance.

Les Deux Alpes Clinical Center - 80 Avenue de la Muzelle 38860 Les Deux Alpes, France.

There is a pharmacy above it
Pharmacie du Glacier - 80 Avenue de la Muzelle 38860 Les Deux Alpes, France.

There is an additional public surgery at the Lauvitel Medical Center - 3 Rue des Vikings, 38860 Vénosc, France. It's near the Diable lift. 

If the injury is more serious these facilities can arrange transfer to a larger hospital.

What insurance do I need?
You require insurance that will cover piste and freestyle riding in the summer. Not all insurance companies cover this, so please read the fine print.

It is essential that you have your own insurance to cover you on your course. This needs to cover the risk of cancellation and/or curtailment and/or change of venue as well as medical and repatriation and third party liability insurance. It is your responsibility to obtain and check that your insurance is in place before you attend any course.

Confirmation of attendance and completion of insurance/safety form is required 6 weeks prior to course start.

Where is the accommodation?
Lapland resorts - 981 94 Riksgränsen, Sweden - Tel +46 (0) 980 641 00

What is the best travel plan?
Check out our travel guide. It will tell you everything you need.

What insurance do I need?
Check if it covers Skidoo (1 day) and heli (1 day), plus off piste with a guide and freestyle in and outside of a snow park. That provides us with a lot more options for adventures. It is essential that you have your own insurance to cover you on your course. This needs to cover the risk of cancellation and/or curtailment and/or change of venue as well as medical and repatriation and third party liability insurance. It is your responsibility to obtain and check that your insurance is in place before you attend any course.

Is there Wifi at the main hotel?
Yes, there is free wifi in all rooms.

What equipment should I bring?
It's worth bringing a splitboard or snowshoes if you have them, plus avalanche kit. These items can be hired from the store on site if required. We have a more comprehensive kit list here

Should I bring avalanche equipment?
Yes if you have it. Avalanche equipment is compulsory for our Level 2 and Level 3 winter camps as well as our splitboard courses. You should also bring a suitable backpack (25L minimum) that can carry that equipment, plus your snowboard for suitable hikes.

Where can I hire equipment?
There is on site hire and lift pass purchase at the hotel

Where can I service my equipment?
There is a bench within the locker room for personal servicing. You can also use the on site ski and snowboard store.

What is the length of a typical day?
We typically leave for the resort between 8.15am - 8.30am. The riding day does vary depending on the level of fitness and conditions. With the addition of the late setting sun, we may relax in the afternoon and then head out in the early evening for a build session of night campfire. Typically a day could be complete between 3.00pm and 4.00pm.

What Money do I need to bring?
You don't need any cash at all. The whole resort is setup for virtual payments. 

What food is available?
A small ICA supermarket is nearby with a large selection of food. There is bar food available from the hotel and a local restaurant.

What power sockets are used?
A standard European adapter will work in all sockets.

How to I get any media from the week?
Please bring a memory stick or hard disk with a decent amount of capacity (100GB minimum) to download all footage collected over the week.

Where can I store my board?
You can store some equipment in your rooms within the main hotel. There is also a heated locker within each room. There are free lockers available within the hotel as well.

I need to relax, whats on offer?
There is an on-site spa with pool that's great to relax and recharge. It costs around £17.

I have a minor injury. Where should I go?
There are minor injury clinics in or near the resort. Please speak to the hotel reception for details and directions. 


Björkliden Mon-Sun, 08:30 to 09:30 and 17:00 to 18:00

Riksgränsen Mon-Sun, 8 am to 9 am and 5 pm to 6 pm

What clothing should I bring?
Average temperatures can reach -10°C to -20°C. Bring appropriate technical clothing to allow for mixed conditions. You could have some spring shred and then cool artic winds that will bring some very chilly temperatures. This clothing should allow for suitable layering when hiking or splitboarding. A more detailed kit list can be seen here.


Where is the accommodation?
Landgraaf Snowworld - Witte Wereld 1, 6372 VG Landgraaf, Netherlands

How do I collect my lift pass?
The lift pass can be collected from the hotel reception on arrival. Collection times will be communicated in the pre-meeting email near the course time.

What are the room arrangements?
The rooms are typically available from 3pm on arrival day. Check out should be no later than 11am on the departure day.

What food is available?
There is a large selection of food on offer, but it is focused towards athletes for lunches and dinners, so no piles of chips or burgers. Expect pasta, chicken, vegetables etc. It's all you can eat, so those with a healthy appetite will be happy. Traditional food in available to purchase from the other restaurants in site or the local McDonalds around 5 minutes drive away (Brunssummerweg 138, 6373 EZ Landgraaf, Netherlands).

What drinks are included?
You get free coffee, water and mixed fruit juices or squash with your meals. Alcoholic drinks aren’t included in the package, but can be purchased separately from the bar.

Do I need to bring my own equipment?
You do not need to bring your own equipment. Typically equipment and clothing hire is free with your lift pass. However, there may be some small charges. These range between €5-€10 per item.

What extra is available need to relax, whats on offer?
There is really well equipped on-site gym thats great to work on any extra training or get in a welcome stretch when you've finished on the slopes. 

What time are the meals?
Evening meals are typically between 6.00pm-7.00pm. Lunch is typically between 12.30pm-1.30pm and breakfast is typically between 8am–9am.

Where can I store my board?
It's not recommended but boards can be stored in your room. Alternatively you can hire a locker from the rental department with a small deposit. 

What money do I need to bring?
You can pay on card for any extras you might need at the hotel or restaurant. Toilets on the journey over cost a small amount in €'s. You can pay in cash or card. 

Where is the shared journey meeting point?
Typically we meet at Hemel Snow Centre, St Albans Hill, 
Hemel Hempstead 
HP3 9NH at 5.40am on the Saturday morning. Cars can be parked at the top of the car park out of the way. 

Is there Wifi at the hotel?
Yes, there is free wifi in all rooms.

What clothing should I bring?
Average temperatures can reach -3°C to -7°C. Bring appropriate clothing to keep yourself warm.

What power sockets are used?
A standard European adapter will work in all sockets. 

I have a minor injury. Where should I go?
The slope can arrange an ambulance unless you feel you can be driven or drive yourself to the local Accident and Emergency. Atrium MC - 5 Henri Dunantstraat, 6419 PC Heerlen, Netherlands. There is also a local pharmacy near the slope. Service Apotheek Terwinselen - 2 Maarzijde, 6467 GC Kerkrade, Netherlands.

What insurance do I need?
You need travel insurance that covers piste and park and E111 card for maximum coverage.

It is essential that you have your own insurance to cover you on your course. This needs to cover the risk of cancellation and/or curtailment and/or change of venue as well as medical and repatriation and third party liability insurance. It is your responsibility to obtain and check that your insurance is in place before you attend any course. Additional medical information that could effect your performance and emergency contact details are also required 6 weeks prior to the course starting.

When does the course start and finish?
We typically meet on Saturday night at 8.30pm. The riding starts on Sunday morning. We finish riding on Friday afternoon. Wednesday is usually a personal riding day, so you can work on techniques outlined before, or relax and recharge.  

Are there any vegan or gluten free food options?
There is a small range of vegetarian, vegan and gluten free options from local supermarkets and local restaurants.

What can I eat on the mountain?
There is a selection of eating options within the resort as well as on the mountain. We usually stop around 11am and between 2-3pm for snacks/lunch each day.

When can I buy my lift pass?
We typically buy lift passes on Sunday morning. If you're in resort early on Saturday, then we recommend you buy your lift pass then. You should take a photo of your lift pass in case you loose it during the course. That way a replacement can be sourced from any lift station for a small charge.

Am I at the right level?
We recommend that all riders review our comprehensive set of skill requirements to help them make a more informed decision as to whether to attend.

What time do we go riding?
We usually meet for riding between 8.15am-8.30am every day. This location will be pre-arranged depending on our riding plans that day.

How to I get any media from the week?
Please bring a memory stick or hard disk with a decent amount of capacity (100GB minimum) to download all footage collected over the weekend.

What is the length of a typical day?
We typically leave for the resort between 8.15am - 8.30am. The riding day does vary depending on the level of fitness and conditions. Usually the day is complete between 3.00pm and 4.00pm.

I need to service my board?
There are various local shops that will service your board including. We can provide details of the best options when in resort. 

What equipment should I bring?
We have a more comprehensive kit list here

Should I hire a car?
If it works out price wise, then it can make your transfer a bit easier. Having additional transport will also allow easier access to other shred locations. 

I have an minor injury that needs checking out
There is a private medical facility in the centre of town. You will need to pay first and claim back on your insurance. Les Deux Alpes Clinical Center, 80 Avenue de la Muzelle 38860 Les Deux Alpes, France. There is a pharmacy above it, Pharmacie du Glacier - 80 Avenue de la Muzelle 38860 Les Deux Alpes, France. There is an additional public surgery at the Lauvitel Medical Center - 3 Rue des Vikings, 38860 Vénosc, France. It's near the Diable lift.

If the injury is more serious these facilities can arrange transfer to a larger hospital. 

What insurance do I need?
You require insurance that will cover off piste and freestyle outside of piste boundaries.
It is essential that you have your own insurance to cover you on your course. This needs to cover the risk of cancellation and/or curtailment and/or change of venue as well as medical and repatriation and third party liability insurance. It is your responsibility to obtain and check that your insurance is in place before you attend any course.

Confirmation of attendance and completion of insurance/safety form is required 6 weeks prior to course start.

Where is the Hotel?
Hotel Scardus, Popova Shapka MK, 1200, North Macedonia. Tel +389 76 259 806. 

What's available for Breakfast?
The hotel serves a selection of local produce including cooked sausages, fried eggs, various cheeses, bread and jams. Fruit teas and filter coffee is available. There's limited fruit and cereals so it's recommended to bring something you may like. There's also no local shops, so on hill snack should be purchases prior to arrival if you're not keen on the lunch provided by the hotel.

What time is breakfast?
Typically breakfast is 7.30am daily.

Do I need a lift pass?
A lift pass is not typically required for this course unless we travel for a splitboard mission to another resort. 

Board storage on the snow cat
Your snowboards will be placed in a basket on the side of the snowcat. They will receive knocks from other equipment, so don’t bring your newest and best equipment.  

What time do we go riding?
We usually leave the hotel for riding between 8.30am-9.00am every day.

Should we tip the staff?
The average wage in very low in the region, so planning to tip in €’s shows a level of respect for the staff and appreciation of their efforts. This is optional and will be discussed prior to the course. Typically if we do plan to tip we've been advised for a €5 per evening meal, €20 per person at the end of the week for the guides/cat drivers etc and €20 per person for the front of house staff with €5 for each room for cleaning at the end of each week. So if you do plan to tip, it would work out to be around €50 at the end of the week.    

On snow considerations?
We’re riding in a national park, and having lunch on the mountain. If you see litter, please pick it up and place in the snow cat. Irrespective of what others do, we will be held to a higher standard. 

What can I eat on the mountain?
The hotel will supply bottles of water and orange squash within the snowcat. There is also a packed lunch that is stored in the snowcat for eating later. Vegetarian options can be arranged each evening. You should bring your own small snacks, as there are no shops to buy additional items once you arrive. You should bring at least a 750ml water bottle for any extended hikes or if you want easier access refreshments.   

How to I get any media from the week?
Please bring a memory stick or hard disk with a decent amount of capacity (100GB minimum) to download all footage collected over the week, or iphone for airdrop.

What power sockets are used?
A standard European adapter will work in all sockets. 

What is the length of a typical day?
We typically leave for the resort between 8.30am-9.00am. The riding day does vary depending on the level of fitness and conditions. Usually the day is complete between 3.30pm and 5.30pm.

Are there any vegan or gluten free food options?
The range of vegetarian, vegan and gluten free options is limited within the hotel, but they are very accommodating to help make special meals. It is recommended you bring your own milk if required. 

Where can I buy extra food and snacks?
There are no shops other than the small stores at the airport, or an open air market stall at the local ski resort. We recommend bringing everything you need for the week. If buying locally it would be worth bringing some Euros. 

What are the room arrangements?
You can choose a single room at an extra cost, or share a room. Please state your request when booking.

What are dinner arrangements?
We have a sit down dinner at the hotel at 7.30pm each day. You can order additional drinks and charge them to your room. You should bring some Euro's. Typically €5-€10 per group, per night as a tip for the hotel staff is recommended. 

I need to relax, whats on offer?
The hotel has a heated pool and two spa rooms with a gym. The spa rooms will need turning on and time to heat up when you arrive after riding. There is also a sports masseur on site. 

Am I at the right level?
We recommend that all riders review our comprehensive set of skill requirements to help them make a more informed decision as to whether to attend.

Do you cater for kids?
Sadly our Macedonia winter camps are not for under 18's.

Extra Equipment Recommendations
A large caribniner can be used to clip your bag within the snowcat for ease of transport during the day. 

Should I bring avalanche equipment?
Yes, if you have it. Avalanche equipment is compulsory for our Macedonia winter camps as well as our splitboard courses. Avalanche equipment and avalanche airbags are provided by the operators if you require them free of charge.

I need to service my board?
You can pay for a service with the operator, or you can leave a tip if you use their equipment to service your boards. 

How easy are transfers?
Very easy. We organise a transfer to and from the airport with no charge if the group of 6 or more travel together. You can order a separate transfer at an extra cost.  

I have an minor injury that needs checking out
There is a local medical centre. If you require more advanced assistance a local ambulance can be arranged from Tetovo. 

What insurance do I need?
You require insurance that will cover off piste outside of piste boundaries on and off a snowcat. It is essential that you have your own insurance to cover you on your course. This needs to cover the risk of cancellation and/or curtailment and/or change of venue as well as medical and repatriation and third party liability insurance. It is your responsibility to obtain and check that your insurance is in place before you attend any course.

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