Terms and Conditions
UK Course Policy
Maverix Snow Ltd reserves the right to refuse admission or terminate a person’s snow activity without giving a refund.
If you are more than 15 minutes late for your snow activity admission may be refused due to compromised enjoyment of others in your activity. In these instances no refund or transfer will be offered.
If you arrive more than 15 minutes late for your snow activity we reserve the right to refuse your attendance in the interest of safety and the groups progression. If for slope technical issues, staffing issues or lack of course attendees we may be required to cancel your course. If this happens we will aim to inform you as soon as possible. If this does happen we will give you the opportunity for a full refund or store credit.
Maverix Snow Ltd accepts no responsibility for personal injury, or loss, or damage to personal property which may occur whilst on attending a snow activity.
Cancellation by you
Depending on the amount of notice of cancellations we receive the following credits will apply which can be used towards an alternative snow activity.
i) When cancellation is received 48 hours or more prior to the start of your snow activity, a 50% credit towards an alternative snow activity will be offered. Credits are valid for 6 months from the date of cancellation.
ii) When cancellation is received less than 48 hours prior to the start of your snow activity, no credit will be offered. If you are unable to attend your snow activity.
If cancellation by you is due to serious illness or injury, a full credit will be considered if a relevant doctor’s certificate is submitted and notice of cancellation is received 48 hours prior to the start of your snow activity.
Cancellation by Maverix Snow Ltd
If for slope technical issues, staffing issues or lack of course attendees we may be required to cancel your snow activity. If this happens we will aim to inform you as soon as possible. If this does happen we will give you the opportunity for a full refund or store credit (valid for 6 months).
European Cancellation Policy
Cancelling a course will result in the loss any deposit paid at the time of booking or full payment for accommodation only options. Cancelling less than 6 weeks prior to the start of the course will result in the attendee being liable to pay to Maverix Snow Ltd the full cost of the course less any deposit paid prior to the cancellation. Cancellations or any changes to the original booking must be notified IN WRITING ONLY to Maverix Snow Ltd via firstname.lastname@example.org. Until you receive confirmation of your cancellation the booking will stand.
Verbal instructions to cancel must be confirmed in writing to be acted upon. This is standard practice. Final payments are required no later than 4 weeks prior to the start of the course. For bookings placed under 4 weeks, then full payment will be required immediately. You will be sent an email 6 weeks prior to your course date where you must re-instate your intent to attend the course. If we do not hear back from you within 5 working days, your place on the course will be open to other clients.
European Insurance Information
Attendees should arrange suitable insurance in place to cover for unfortunate accidents, injuries or missed courses. No monies will be refunded by Maverix Snow Ltd where a course is curtailed as a result of an injury sustained either before or whilst participating in the course or for any other reason such as the need to return home early because of a family bereavement.
In such an instance, the only way for an attendee to recover any costs is by making a claim on his or her own insurance policy. To assist you with this process, Maverix Snow Ltd can raise a cancellation invoice.
Maverix Snow Ltd cannot be held responsible for arranging insurance or processing claims.
Insurance polices should cover curtailment and cancellation as well as medical, repatriation insurance and any other risks, such at theft and additional activities you wish to attend whilst attending a course.
It is the responsibility of the attendee to check that the insurance is in place an that is is adequate for the requirements of the course.
In addition there will be no refunds for attendees who are unwilling or unable to complete sections of the coaching course. Attendees should make sure they are at the required skill level, as riders who do not meet the required standards will be unable to complete their course and will not be offered a refund.
Additional European Booking Terms and Conditions
BOOKING YOUR HOLIDAY:You must pay a deposit as the minimum guarantee of your intent to attend the course, with that effect you will have read and accepted these terms.
PAYING FOR YOUR HOLIDAY: You pay a deposit or full payment if within 4 weeks of departure. You will be sent a balance request email. If your balance is not received by the due date, your holiday may be considered cancelled and will be subject to a cancellation fee. On receipt you must check your confirmation and inform us immediately if it is not correct otherwise we cannot accept liability for any inaccuracies. Payment receipts will be issued via email.
INSURANCE: It is essential that you travel with a fully comprehensive policy and acquaint yourself with its terms. Should you or any member of your party not take insurance, you absolve us of all possible liabilities and consequences in respect of matters that otherwise would be covered.
YOUR PASSPORT: If you hold a valid British or EU passport you do not need a visa or permit. It is your responsibility to ensure that you have a valid passport and, if you are not a British Citizen or hold an EU passport, to ensure that you have a suitable visa.
SPECIAL REQUESTS: We will endeavour to meet special requests or preferences but no guarantee can be given. Any request must be shown on your online booking form but cannot be accepted as a condition of booking unless specifically agreed by us in writing, to email@example.com
DEPARTURE AND ARRIVAL TIMES: Travel arrangements will be the sole responsibility of yourself. We will not be held responsible for failure to attend the camp due travel delays or missed departures or unforeseen travel issues (Force Majeure). In that respect no refunds will be offered. You are advised to use our travel guides to help you.
YOUR LUGGAGE: We cannot accept any responsibility for lost or stolen items on route or in the resort.
IF YOU CHANGE YOUR BOOKING: After our confirmation has been issued, changes should be notified in writing to firstname.lastname@example.org
LIVE AND LET LIVE: While on holiday you have to consider other people and your booking is accepted on this understanding. We reserve the right to refuse admittance and/or re-admittance to the accommodation to clients who breach any applicable rules or whose behaviour, abuse, bad language or health in our opinion or that of any person in authority impairs the comfort, or well being of others, their safety and the safety of employees, or damage to property.
IF YOU HAVE A COMPLAINT: If there is something not to your liking whilst on holiday, you must report it immediately to the supplier of the services in question and our resort representative, thereby giving them the opportunity to remedy the problem. We cannot accept liability in relation to any claim, which does not involve death, injury or illness if this procedure is not followed.
OUR AGREEMENT WITH YOU
ACCEPTANCE OF YOUR BOOKING: When we receive your booking deposit, we will send you confirmation which acts as our acceptance of your booking. A binding contract between us comes into existence when we issue the confirmation which is subject to English Law and the jurisdiction of English courts.
OUR PRICE PROMISE: Whilst everything commercially possible will be done to avoid the need to levy surcharges, the total holiday price may however be subject to surcharges in relation to Government or any other government actions (such as VAT increases), a drop in exchange rates. Your holiday and all, instruction and lift passes are priced at the exchange rates listed below. Any drop in the exchange rate may result in these items being re-invoiced at the revised exchange rates. In these cases we will absorb a total amount equivalent to 2% of the relevant price (which excludes insurance and amendment charges). In the unlikely event of needing to surcharge, only amounts in excess of 2% will be charged plus an administration fee not exceeding £1 and/or an amount to cover travel agents commission. We reserve the right to increase or decrease prices at any time prior to a booking being made.
IF WE CHANGE YOUR HOLIDAY: It is unlikely that we will have to make any alteration to your booking. However, as holidays are planned months in advance you will understand that we reserve the right to make changes to holidays and web site details both before and after you book. If a significant change to your holiday arrangements is made, we will advise you as soon as reasonably possible (if there is time before departure) when you will have the choice of; a. accepting the changed arrangements or b. purchasing another available holiday from us (and paying or receiving a refund in respect of any price difference) or c. cancelling your holiday and receiving a full refund of all monies paid to us.
IF WE CANCEL A HOLIDAY: We may sometimes be forced to cancel a holiday as all holidays operate subject to a minimum number of clients. We will not however cancel your holiday less than 4 weeks before departure, unless we are forced to do so as a result of "Force Majeure" as described in these conditions. In the event of cancellation, we will notify you as quickly as possible and except where cancellation is due to your default in payment we will then offer you the same choice as "If we change your holiday" for a significant reason. A situation could arise, whereby circumstances amounting to "Force Majeure" as defined in these conditions forced us to curtail your holiday after the date of departure. In such a very unusual situation we regret that beyond any money recoverable by us we could not make any refunds or pay compensation or be responsible for any costs or expenses incurred by you.
DEALING WITH COMPLAINTS: In the event of a complaint we will try to settle it swiftly and amicably.
FORCE MAJEURE - IMPORTANT: Liability cannot be accepted where delays, changes or cancellations or the non-performance or improper performance of our obligations in whole or in part, are caused by events amounting to Force Majeure, (i.e. any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid.) This includes events such as war or threat of war, riots or civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather, poor snow conditions, high winds, traffic conditions or mechanical failure or other circumstances amounting to Force Majeure. We will of course use our best endeavours to help resolve any situation.
Helmets and Protection Equipment
Use of an approved snow helmet is mandatory for all attendees. Protective armour, including back, knee, elbow, wrist and impact shorts is also recommended for all attendees.
RELEASE OF LIABILITY WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT. BY CLICKING OUR TERMS AND CONDITIONS YOU WILL WAIVE CERTAIN LEGAL RIGHTS. PLEASE READ CAREFULLY!
Assumptions of Risk
I am aware that snowboarding, skiing, and all other sports, activities and services provided by or connected with Maverix Snow Ltd (hereinafter referred to as “Maverix”) involve the risk of injury. Aerial manoeuvres and use of Terrain Park and features increase the risk. Becoming inverted during an aerial manouevre, whether intentionally or accidentally, substantially increases the risk of serious injury. I am also aware that there is a risk of negligence on the part of the Releasees, including the failure by the Releasees and their staff to safeguard or protect me from or warn me of the risks, dangers and hazards of participating in camp activities. I freely accept and fully assume all risks, dangers, and hazards associated with the camp activities and the possibility of loss, personal injury or death resulting therefrom.
Release of Liability, Waiver of Claims and Indemnity agreement
In consideration of my participating in event activities, and for other valuable consideration, the receipt and sufficiency of which as acknowledged, I hereby agree as follows:
I do hereby release Maverix, their members, officers, directors, coaches, employees, sponsors, independent contractors and agents from all liability. I do hereby waive as against Maverix, their members, officers, directors, coaches, employees, sponsors, independent contractors and agents all recourses, proceedings, claims and causes of action of any kind whatsoever, in respect of all personal injuries or property losses which I may suffer arising out of or connected with my preparation for, or participation in, the event withstanding that such injuries or losses may have been caused solely or partly by the negligence of Maverix, or any of their members, officers, directors, coaches, employees, sponsors, independent contractors or agents.
TO HOLD HARMLESS AND INDEMNIFY THE RELEASEES from any and all loss, damage, injury, expense or any liability for any property damage or personal injury resulting from my participation in the Maverix activities;
That I understand clearly that by ticking this box I will be forever prevented from suing or otherwise claiming against Maverix, their members, officers, directors, coaches, employees, sponsors, independent contractors and agents for any loss or damage connected with any property loss or personal injury that I may sustain while participating in or preparing for the camp whether or not such loss or injury is caused solely or partly by the NEGLIGENCE of Maverix or any of their members, officers, directors, coaches, employees, sponsors, independent contractors or agents;
That I understand clearly that Maverix would not permit me to participate in the event unless I agree by ticking the terms and conditions this RELEASE, WAIVER, AND ASSUMPTION OF RISK agreement, that this RELEASE, WAIVER AND ASSUMPTION OF RISK agreement applies to the event whether occurring in the near or distant future, and that the terms of this agreement need not be brought to my attention each time I participate in the event in order to be effective;
That the term ski/snowboarding event and related activities as used in this RELEASE, WAIVER, AND ASSUMPTION OF RISK agreement includes but is not limited to, snowboarding anywhere within the ski area boundary including the snowboard park and all that it contains including but not limited to the jumps, rails and half pipe, the use of a chairlift, t-bar or any other device that transports me up a mountain including my own feet.
I acknowledge and understand that Maverix may provide me with transportation to and from the event and that I will be participating in various activities, including but not limited to those outlined above, some or all of which are inherently dangerous. I voluntarily agree to participate in these activities and accept the transportation provided to me in order to so participate.
VIDEO AND PHOTO WAIVER
This document confirms the agreement between you and “Maverix Snow Ltd” and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents regarding your participation in “Maverix Snow Ltd” activities in which you may be photographed or video taped (herein called the Property) from time to time.
For valuable consideration received, you hereby irrevocably grant to “Maverix Snow Ltd” and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents perpetually, exclusively, and for all media throughout the world (including print, video, radio, internet and any other electronic medium presently in existence or invented in the future), the right to use and incorporate (alone or together with other materials), in whole or in part, photographs or video footage taken of you as a result of your participation in “Maverix Snow Ltd” activities.
You hereby agree that you will not bring or consent to others bringing claim or action against “Maverix Snow Ltd” and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents on the grounds that anything contained in the Property, or in the advertising and publicity used in connection herewith, is defamatory, reflects adversely on you, violates any other right whatsoever, including, without limitation, rights of privacy and publicity. You hereby release “Maverix Snow Ltd” and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents from and against any and all claims, demands, actions, causes of actions, suits, costs, expenses, liabilities, and damages whatsoever that you may hereafter have against “Maverix Snow Ltd” in connection with the Property.
This agreement shall not obligate “Maverix Snow Ltd” and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents to use the Property or to use any of the rights granted hereunder, or to prepare, produce, exhibit, distribute or exploit the Property. “Maverix Snow Ltd” and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents shall have the right to assign its rights hereunder, without your consent, in whole or in part, to any person, firm or corporation.
ADDITIONAL COURSE POLICIES
Assumption of Risks
Maverix Snow Ltd offers many sports and recreational activities in addition to snowboarding and skiing. All of these activities involve the risk of injury. All campers are required to tick the terms and conditions box, agreeing to the Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement. Parent or guardians of attendees under the age of 18 are also required to tick this agreement. Activities other than snowboarding and skiing may be run by independent contractors, who may require a separate release of liability agreement to be signed by each attendee.
Consent to Medical Treatment
Parents or guardians of attendees under the age of 18, hereby consent to emergency medical treatment being provided to the attendee, and authorise Maverix Snow Ltd to sign any authorisation or consent to medical treatment that may be required by the health care provider. All reasonable steps will be taken to contact the parent, guardian or emergency contact in the event that medical attention is required by the attendee. Any injuries or suspected injuries should be reported to the head coach immediately before leaving the slope or area so first aid can be administered immediately.
Snowboard and Ski Demo Equipment Responsibility
All attendees are responsible for any snowboard and ski demo equipment they are given to use while at an event. If the snowboard or ski demo equipment is damaged through riding or any other way, the attendee must pay the cost to have the snowboard or ski demo equipment repaired. If the snowboard or ski demo equipment is stolen the camper will be required to pay for the replacement.
Disruptive Behaviour Policy
Maverix Snow Ltd is committed to making your stay as enjoyable as possible. If an attendee is becoming a negative influence and or disruptive to the group, then they will be told to stop. If the disruptive behaviour continues, then the attendee will be asked to leave the event. No refunds will be offered to those who have been asked to leave.
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Links to other sites
We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.